Questions and answers

You entered into a contract with our client and have not paid the agreed amount to date. You did not respond to the invoice/reminder letter. Our client, your contract partner, is not prepared to waive the claim and has engaged Fairmont to assert and collect the outstanding claim. Before involving the courts, we are giving you an opportunity to pay the claim without going through court proceedings, in instalments if required.

You have contract documents and an invoice and/or reminder letter from our client. These contain the information with regard to the amount owed and the due date. Feel free to contact us at kontakt@fairmount.de to obtain the appropriate supporting documents (by providing your personal information and the reference number).

You have failed to pay the contractually owed amount that was due and subsequently went into payment default. Pursuant to the default provisions of the German Civil Code (BGB) (sections 280, 286 BGB), you are required to compensate the creditor for all of the damages that were incurred on account of your non-payment. This also includes the costs for our engagement.

In general, the deadlines that have been set must be adhered to in order to avoid measures that will lead to additional costs. In exceptional cases, please contact us immediately at kontakt@fairmount.de and provide your personal information and the reference number.

Where possible, use only the bank transfer documents that were provided to you. For any other payments and all correspondence, you must always include the reference number noted in the dunning letter.

In general, the claim must be paid in full and by the specified deadline to avoid incurring further costs and initiation of additional measures. In some justified cases, the amount may be deferred for a short time period (maximum one month) or a reasonable instalment payment plan may be approved with the agreement of our client. Use our on-line application at Ratenzahlung@fairmount.de or send/fax us the relevant documents.

Unfortunately, it is possible, particularly during peak times, that all of our employees are talking to other callers and you are not able to reach us by telephone. You can also contact us by e-mail (kontakt@fairmount.de); in the case of inquiries regarding instalment payments, you can also send us information under the menu item collection@fairmount.world. We respond quickly and will process your e-mails promptly.

Unfortunately, that is not an option. Following the engagement of our company, all payments must be made directly to us under the appropriate reference number.

You did not comply with the deadline set by our client, leaving him no choice but to engage Fairmount to collect the outstanding amount. The fees as noted were incurred as soon as we were engaged, regardless of when the dunning letter from Fairmount was received. You are responsible for paying these costs pursuant to section 280, 286 BGB. Please note that you would have incurred significantly higher costs if the claim was immediately asserted through the courts.

Our client engaged us to not only claim but also collect the amount that is due. Therefore, if you fail to make payments out of court, whatever the reason, we will assert our client's claims before the municipal court/regional court with jurisdiction over your affairs. Once a judgement on the debt has been obtained, it will be followed by judicial compulsory enforcement measures that are appropriate for your particular case. Both the court proceedings and the initiation of enforcement measures will lead to additional, not insignificant costs, which will also be charged to you. Furthermore, these measures will also have a long-term negative effect on your credit rating, and you can expect that a report will be submitted to SCHUFA and that your name will be entered in the court’s debtor registry.

In general, contracts on the internet are concluded in the same way as for other business transactions, namely by two agreeing declarations of intent (application and acceptance). As far back as November 2001, the Federal Court of Justice (BGH) confirmed, in a fundamental judgement, that declarations of intent can also be submitted by mouse key, and that contracts can also be concluded over the internet (BGH, decision 7 November 2001, ref: VIII ZR 13/01) You used your mouse key to confirm your order and hence acceptance of our client's General Terms and Conditions.

Usually, an existing subscription is automatically interrupted following receipt of the return debit note, i.e. a separate termination is not required. Of course, you can also terminate the contract to be on the safe side.

You have concluded a contract online, and usually also received an e-mail confirmation. During your booking, you authorised our client to withdraw the agreed payment from your account, or to charge your credit card. The withdrawal or charge was unsuccessful for reasons that are solely your responsibility. There is no requirement to send out a separate invoice.

You have concluded a contract online, and usually also received an e-mail confirmation. During your booking, you authorised our client to withdraw the agreed payment from your account, or to charge your credit card. The withdrawal or charge was unsuccessful for reasons that are solely your responsibility. There is no requirement to send out a separate invoice.

Please send an e-mail to kontakt@fairmount.de along with your personal information and the reference number. We will send you (by return of post) proof of individual connection with all of the data that was logged during the online booking, including the IP address of the computer that was used to make the booking. This data can be used to identify the person responsible for this PC, and hold the same responsible in the case of data misuse.

In general, you are entitled to the statutory right of withdrawal pursuant to section 312d BGB (German Civil Code). But you can only withdraw the offer if you have not already utilised the services that are subject to charges. This will be shown by the data you have entered and that was logged, along with the IP address. In the event the service was already utilised, which can be proven using the stored log files, the right of withdrawal is forfeited by operation of law pursuant to section 312 d (3) BGB and the agreed General Terms and Conditions.